Property Operations Manager: Facilities & Tenant Experience

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About the role

We are seeking a Soft Services Manager to oversee a cluster of buildings within our client of buildings. The ideal candidate will possess strong leadership skills, excellent organisational abilities, and a proven track record in property management operations. This role requires effective communication with tenants, clients, contractors, and internal stakeholders to maintain high standards of property management. If you thrive in a dynamic environment and have a passion for optimising operational efficiency in property management, we encourage you to apply.

What you will bring

• Minimum Grade 12 qualification
• Between 3 - 5 years of relevant experience in Facilities or Operations Management
• Electrical, mechanical, or construction background, as well as technical skills
• Experience in overseeing daily operations and coordinating team efforts.
• Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP and MDA.
• Awareness and implementation of quality standards.
• Basic contract management abilities.
• Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Administration principles and reporting expertise.
• Understanding of cost budgeting and control.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Excellent communication skills (verbal and written)
• Proficiency in basic numeracy skills

What you will be doing

In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

• Budgeting and expense control
• Managing and creating purchase orders
• Oversee repairs and emergency and running maintenance
• Co-ordinate aspects such as cleaning and security
• Conduct inspections, example reinstatement, vacancy, building conditions, OHS, etc
• Energy management
• Liaise with internal and external parties on housekeeping matters and address building related queries
• Ensure compliance with statutory requirements and coordinate Public Liability and Property damage claims.
• Plan and execute planned maintenance
• Manage ad-hoc projects and coordinate tenant installations
• Monitor monthly deviations, seek approvals, and ensure operational compliance

If you are ready to take the next step in your career and make a significant impact in property management, we encourage you to apply for the Operations Manager position. Bring your expertise in facilities management, budgeting, and tenant relations to our dynamic team.