Professional Services Director

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard is a market leader in delivering cloud-based ERP and commerce solutions to Distribution, Automotive, Wholesale, Merchant, and Retail sectors. The Professional Services Director Africa is a key senior leader responsible for operational excellence, customer success, and revenue delivery. This role serves as the figurehead for all Africa Professional Services employees, championing a culture of efficiency, collaboration, innovation, and continuous improvement.

Success in this role is defined by delivering projects on time, within budget, and to a high standard of quality-ensuring customers are referenceable, satisfied, and positioned to maximise value from Klipboard solutions.

• Lead the strategic direction, operational execution, and continuous improvement of the Africa Professional Services organisation.
• Drive down the time, effort, and cost-to-serve associated with delivering implementations and service engagements.
• Leverage automation, AI, and repeatable delivery frameworks to make Professional Services more operationally efficient.
• Maintain strong governance of project delivery quality, customer success, and operational performance.
• Ensure high billability and strong utilisation across the Professional Services team while balancing workload, wellbeing, and delivery quality.
• Drive resource planning, forecasting, and allocation to ensure the right capability is available at the right time.
• Strengthen collaboration with Sales, providing accurate scoping, estimation, and solution assurance during the sales cycle.
• Oversee management of the order book, ensuring clear visibility and control of time-to-cash performance.
• Own and manage revenue forecasting for Professional Services, covering both non recurring and recurring revenue streams.
• Foster career development, capability growth, and transparent progression pathways for all Professional Services personnel.
• Collaborate with the global Professional Services organisation to implement best practices, standardise delivery methodologies, and support global transformation initiatives.
• Ensure customer satisfaction is measured, tracked, and continuously improved, with action plans in place for identified issues.

• Extensive experience leading Professional Services functions within a SaaS or ERP environment.
• Proven track record of improving delivery efficiency, reducing project time to value, and implementing scalable delivery frameworks.
• Strong experience with P&L ownership, revenue forecasting, and commercial accountability.
• Deep understanding of project delivery methodologies and enterprise software implementation best practices.
• Demonstrated success in managing high performing, geographically dispersed consulting teams.
• Experience leveraging PSA tools and data to drive operational performance.
• Strong collaborator with Sales leadership, contributing to pre sales activities, bid responses, and estimation.
• Excellent communication, executive stakeholder engagement, and conflict management skills.
• Experience with ERP implementation delivery.
• Background in software or technology driven organisations.
• Experience operating within a global matrix structure.
• Knowledge of AI driven service delivery models or automation tools.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.