Product Support Representative

The purpose of this role is to grow revenue in the aftermarket department.

• Achieve monthly target for customer work.
• Ensure work In Progress (WIP) is below 30 days.
• Customer visits - target customers, 20 calls per week
• Achieve gross profit on customer work at 40%
• Manage Big Truck Technicians
• Ensure services are up to date on Big Trucks
• Generate service quotes when necessary.
• Ensure that Technicians are 80% productive.
• Conduct machine audits and assessments
• Ensure contract profitability.
• Manage loss-making contracts.
• Ensure customer retention and obtain new customers.
• Conduct vehicle inspections for Technicians at least once a month
• Manage Non-Productive Labour (NPL)
• Quoting foreign machines and equipment
• Actioning failed load test on units 100% within the time given.
• Service must be completed 100%
• Adherence to any reasonable instruction

• Grade 12
• Are you qualified in relevant trade? (e.g., Diesel Mechanic)

• 3 - 5 years in a similar role
• Selling experience within the material handling equipment industry
• Experience in leading and managing staff

• Self-starter with high level of initiative taking.
• Results/action-oriented
• Flexible and adaptable
• Effective analysis of data
• Attention to detail.
• Customer service orientation
• Effective verbal and written communication skills
• Effective interpersonal relationships
• Computer literate
• Team player