Product & Client Relationship Lead

PART OF A SMALL, FOCUSED TEAM reporting to the Head of Commercial & Product and working closely alongside the UK Commercial Partnership Manager, the role provides the day-to-day contact and support to key stakeholders for our clients. Product innovation, destination expertise and a detailed understanding of static and dynamic distribution and operational performance are the hallmarks of followme2AFRICA. This role encompasses these opportunities and challenges in a fast paced environment.

The ideal candidate must be comfortable working within a small team and ideally be familiar with the international inbound market to Southern Africa. A passion for our destinations and products, along with an understanding of the region's commercial distribution should be complimented with strong partnership skills.

We are a small team spread across London and Cape Town with strong core values around Integrity, Teamwork, Excellence and Courage that keeps us Ahead of the Game. A genuine team player who lives and works by these values will thrive as part of team.

• Build a trusting, growth led partnership with the key stakeholders within the assigned customer and suppliers.
• Understand the customer - core brand values, their client base, markets in which they operate, distribution challenges, training & engagement needs.
• Deliver business growth by aligning customer and fm2 strategies across the business.
• Keep up to date with in-country (destination) development and innovation to ensure destination, product, service and commercial opportunities are proactively optimised.
• In collaboration with the commercial team, be data-led in monitoring performance, market share, trends and opportunity for tactical activity.
• Identify and bring to the Commercial & Product team, opportunities for product innovation to ensure followme2AFRICA continues to have USPs.
• Be guided within the role by the followme2 mission statement.

Mission Statement - 'Create value for our suppliers and clients and together deliver the best in country experience for our guests'.

This is product focused role that closely aligns with product development and client partnership. Minimum of 3-5 years' experience within the travel and tourism industry, preferably in a Destination Management Company (DMC), tour operator, wholesaler, or travel agency environment, with exposure to product development and/or client account management.