TRAFFIC
Western Cape
Pharmacy Call Centre Leader - Service Excellence & Ops
Clicks Group Limited
South African Rand . ZAR 500,000 - 600,000
Job Description
A leading retail company in South Africa is seeking to hire a Call Centre Manager for their Central Pharmacy. This role includes managing the call centre staff to ensure excellent service delivery while meeting service level agreements. Candidates should have a minimum of 5 years experience in a call center environment, with at least 2 years in a supervisory role in a medical or pharmaceutical setting. Strong conflict management, analytical skills, and the ability to adapt to challenges are essential.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
500,000 - 600,000
Location
Western Cape, South Africa