Pharmacist Assistant QPB - Unicare Bassonia

Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bassonia and will report to the Dispensary Manager.

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Dispensing of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries
• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Handling of queries regarding prescriptions
• Assist with Chronic authorizations in collaboration with the medical aid team
• Liaison with all other departments
• Ad hoc requirements as per operational requir ements
• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Provision of general health advice
• High standards of housekeeping and merchandise display

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

• Service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Be able to use initiative in order to provide patient satisfaction
• Be able to work under pressure
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

• Minimum 1 year in the role of Pharmacist Assistant Post Basic
• Retail Experience

• Further Education and Training Certificate Pharmacist Assistance (Essential)

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