Personal Assistant to the General Manager

The Personal Assistant to the General Manager will provide high-level administrative, operational, and coordination support to ensure the efficient functioning of the GM's office and broader team operations.

This role extends beyond traditional diary and email management and requires a proactive, highly organised individual capable of supporting operational execution, team administration, billing coordination, and project follow-through. The successful candidate will act as a trusted support partner to the GM and assist in driving key business priorities and day-to-day operational efficiency.

• Manage and coordinate the GM's calendar, appointments, meetings, and travel arrangements.
• Screen and prioritise emails, calls, and correspondence on behalf of the GM.
• Prepare meeting agendas, presentations, reports, and minutes where required.
• Ensure timely follow-up on action items and outstanding matters.
• Maintain confidentiality and professionalism in all interactions.

• Provide administrative support to the broader team as required.
• Coordinate team meetings, workshops, and events.
• Assist with onboarding administration and team documentation.
• Maintain organised filing systems, records, and operational documentation.
• Monitor and track departmental deadlines and deliverables.

• Assist with invoice processing, billing administration, and purchase requisitions.
• Liaise with finance departments and vendors regarding payments and queries.
• Track expenses and ensure supporting documentation is submitted accurately and on time.Maintain billing records and assist with monthly reconciliation processes.

• Support the execution and coordination of operational projects and initiatives.
• Monitor progress on key operational tasks and provide status updates to the GM.
• Coordinate communication between departments and stakeholders to ensure alignment and timely execution.
• Assist in identifying process improvements and administrative efficiencies.
• Drive follow-through on operational priorities and action plans.

• Build and maintain professional relationships with internal and external stakeholders.
• Coordinate communication and correspondence on behalf of the GM.
• Ensure professional and timely responses to requests and enquiries.

• Grade 12 / Matric certificate.
• Relevant qualification in Administration, Business Management, Office Management, or related field advantageous.
• Minimum of 3-5 years' experience in a Personal Assistant or Executive Assistant role.
• Experience supporting senior management or executives.
• Strong administrative and coordination experience.
• Experience with billing or finance administration advantageous.

• Excellent organisational and time management skills.
• Strong attention to detail and ability to multitask.
• High level of professionalism and confidentiality.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and take initiative.
• Strong problem-solving and coordination abilities.
• Ability to work under pressure and meet deadlines.

• Professionalism
• Accountability
• Initiative
• Reliability
• Communication
• Planning and organisation
• Adaptability
• Relationship management
• Execution and follow-through

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.