Personal and Commercial Lines Underwriter (JG 9 - Bellville)

Find your perfect role at Santam

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions-including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover-we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

The incumbent will be responsible for commercial lines above mandate authorizations. The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company's objectives regarding profit and growth. Coaching and upskilling of broker staff/system users.

• Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
• Reporting on performance against agreed targets
• Identify and develop sales opportunities and retain existing business
• Ensuring a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establish strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilize technology to manage data and the performance of the portfolio under management
• Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks
• Identify and drive areas of service levels opportunities (review administration procedure in broker office)
• Engaging with underwriting, and finance teams etc.
• Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
• Ensure alignment of quality standards and alignment of business processes
• Ensure brokers operate within agreed mandates and authorizations
• Comply with corporate governance policies, procedures and standards
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitor's products
• Resolve broker complaints and queries where necessary
• Drive increased utilization of online and any other self-service platforms
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and ongoing training on products, processes and systems
• Create a culture of service excellence both internally and externally

• RE5 and rep registration advantageous
• Minimum 5 years Commercial and Agri underwriting experience

• Ability to understand client base related requirements and to conceptualise and develop relative support
• Good understanding of value chain to implement cost savings and maximise profitability
• Working knowledge and good understanding of all operating and strategic processes, re-engineering and design
• Understands value chain principles and management concepts
• Working knowledge of Policy Centre system information systems and marketing
• Strong business orientation with commercial and financial skills
• Computer literate in data manipulation, i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Decision making abilities
• Technical claims and underwriting skills

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.