Payroll Coordinator (Payroll Manager) Global Shared Services Business Support Services South Af ...

Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

Location: Rosebank, Johannesburg with 10% local and international travel.

• Accountable for coordinating and controlling the timely & accurate processing of all input documentation according to SLA measures.
• Accountable for coordinating and controlling all the weekly and monthly checklists.
• Ensure the adherence to Process and Service Standards for the effective governance within area of responsibility.
• Interpret, communicate, coach & monitor relevant policies and procedures to staff.
• Communicate the Service Delivery strategy and operating model to the team.
• Identify risks and implement actions to mitigate/eliminate all risks.
• The effective resolution and coordination of issues and incidents with action plans and quality controls in place.
• Ensure that all SLA targets and measures are met.
• Comply with all Governance requirements.
• Investigate and close any escalated issues stemming from subordinates and escalate any issues that can't be resolved to the appropriate position.
• Monitor teams' performance and ensure performance reviews are completed.
• Ensure Monthly, Bi-Annual & Annual tax submissions are submitted accurately and on time.
• Ensure all internal and external audits are clear with no moderate and major findings.
• Ensure all Incidents are logged and reported.
• Ensure RACM's and Annual attestation is reviewed and performed.
• Ensure monthly stats for reporting are accurate and completed on time.

• Actively collaborate within own team and in the wider Global Shared Services (People Services) to build capacity and relations.

• Plan and attend all meetings.
• Create and lead a team.
• Monitor project progress and adhere to set deadlines.
• Overcome obstacles that arise.
• Communicate project changes.
• Evaluate project performance.
• Encourage collaboration to generate innovative ideas that are sustainable & cost effective in the Service Delivery function.
• Attending process and service design reviews in order to generate ideas to drive efficient processing and a quality service.

• Build customer relations through effective communication and efficient issue resolution.
• Minimal escalations to individual's manager when issues have not been adequately addressed.
• Contribute toward building strong Business relationships and adding value through optimal customer service.

• A relevant Payroll qualification (will be advantageous).
• Recognition of Prior Learning will be acknowledged.

• 5-7 years payroll and/or HR experience with at least 4 years at a supervisory level.
• At least 5 years SAP HR proficiency.
• Customer service delivery (would be advantageous).
• Knowledge of SAP systems (SAP ECP, SAP Fusion, SAP HANA).
• Intermediate Excel with macros.

• When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We're a large, successful multinational company - and we're still growing all the time.

• Anglo American is a global diversified mining business. Our portfolio of world class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

• Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

• Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.

• To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.