TRAFFIC
Western Cape
Patient Care & Support Agent (Multichannel)
Teleperformance
Job Description
A regulated financial services provider in Cape Town is seeking a Customer Care Advisor to deliver exceptional service through multiple communication channels. Candidates should have at least 12 months of call center experience and a strong command of English. Responsibilities include handling patient inquiries, managing orders, and maintaining compliance with regulatory standards. This role requires problem-solving skills and effective communication in a fast-paced environment, with the flexibility to work rotating shifts.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.