Part Time - Customer Service Agent

America's leading consumer-healthcare company exclusively focused on tooth-replacement solutions. We partner with dental practices across the United States to deliver accessible, high-quality care to patients seeking dentures, implants, and related services.

The Patient Services Representative is responsible for delivering best-in-class support by assisting patients via phone and email, scheduling appointments, and providing administrative support. We are seeking individuals who are customer-focused, self-motivated, and adaptable in a fast-paced environment.

Work Schedule:

• On-site position
• Location: Constantia Office Park, Corner 14th Avenue & Hendrik Potgieter Rd, Weltevredenpark, Roodepoort, 1709, South Africa
• Schedule: Monday - Wednesday, 8 am - 6 pm EST.
• 10-hour shifts (3 days per week)
• Opportunity for future transition to full-time

• Answer inbound calls and provide accurate, professional assistance to patients
• Respond to patient inquiries via email
• Schedule patient appointments with precision and efficiency
• Use effective probing and objection-handling skills to secure appointments on every call
• Support administrative and operations staff by resolving customer issues and performing database maintenance
• Embrace coaching and feedback, consistently meet or exceed performance goals, demonstrate reliability, and adapt to change

• 1+ years of customer service experience (Required)
• Sales experience (Preferred)
• Strong verbal and written communication skills
• Ability to excel in a fast-paced, dynamic environment
• Proficiency in using multiple computer applications simultaneously
• Strong interpersonal skills with the ability to build positive relationships with patients and colleagues

Why Join Us?

At Redial BPO, we value innovation, collaboration, and growth. You'll have the opportunity to work with a passionate team and make a significant impact on client satisfaction and business success.

Apply Today!

If you're ready to take on a leadership role that combines strategy, client engagement, and operational excellence, we'd love to hear from you.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law. REDIAL BPO will never request any form of payment-whether for applications, interviews, or job placements-from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.