TRAFFIC
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OTIF-Focused Customer Service & Order Management Lead
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Job Description
A prominent manufacturing company in South Africa is seeking a candidate to lead the Customer Service and Order Management team. This role involves ensuring accurate order processing, driving service excellence, and collaborating across various functions to improve performance. Candidates should have 3-5 years of experience in customer service or order management, with strong leadership skills being essential. Continuous improvement and monitoring KPIs are fundamental aspects of this role.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365