TRAFFIC Western Cape

Operations Supervisor - B2B Sales & Coaching

Teleperformance

Job Description

Teleperformance is seeking an Operations Supervisor in Cape Town, South Africa, to provide support to newly trained advisors and ensure high-quality customer service. This role involves escalating management issues, continuous coaching, performance tracking, and fostering strong relationships with business partners. The ideal candidate should have experience in a Team Leader role within a contact center environment and proficiency in Microsoft Excel. Join us to drive exceptional support and a culture of improvement.

About This Role

Career insights for Sales Managers positions

Salary Benchmark
$135,160/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Persuasion Active Listening Speaking Coordination Critical Thinking
Common Technologies
Discontinued Ivanti GoldMine Oracle Marketing Cloud (Eloqua) Airtable Microsoft SQL Server Oracle Database Microsoft Dynamics 365 Oracle JD Edwards EnterpriseOne