Operations Manager - Residential Maintenance
Job Description
Operations Manager - Residential Maintenance Cape Town
Cape Town & surrounding areas Full-time On-site / field-based
Our client is an established business with over 15 years' experience backing new business in supporting a new entrant to the market. With significant backing they're building a professional residential maintenance business serving estate agents, landlords, and homeowners across Cape Town - focused on speed, reliability, and quality in a fragmented market.
We already have strong real estate partnerships in place and are now looking for a hands on Operations Manager to build and run the day to day delivery engine which will cover both maintenance and COC work.
This is a foundational role with real autonomy to shape the business from the ground up and share in the profits.
The role (in a nutshell)You'll own end to end operations:
- Management of jobs from sales
- Contractors
- Pricing
- Client experience
- & other business operations
If you really care about customers, are passionate about service and know the local Cape Town maintenance / trades market, this role is for you.
What we're looking for Must have- 5+ years' experience in residential maintenance, property services, facilities management, or trades coordination
- Strong Cape Town contractor network and local pricing knowledge
- Experience managing contractors or service teams
- Comfortable quoting, costing, and protecting margins
- Practical, decisive, and calm under pressure
- Experience working with estate agents or property managers
- Exposure to compliance work (CoCs) or pre sale property prep
- Experience in a growing or entrepreneurial business
- Build an operation from scratch
- High autonomy, low bureaucracy
- Work directly with the founders
- Clear growth path into a senior leadership role
- Competitive salary + performance upside