Operations Manager

Founded in 1986, Micromine is a global leader in mining technology. Our cutting edge software empowers mining companies to optimise exploration, planning and production, drive digitalisation and streamline their workflows across the mining lifecycle.

At Micromine, you will be part of a world leading software provider, shaping the mining technology of tomorrow. We offer:

• Competitive remuneration
• 21 days Paid Vacation Leave
• Hybrid work, to balance work and home life
• Health cover and pension contributions
• Fast growing multinational environment with opportunities for career advancement
• Supportive and collaborative culture, where your expertise drives real world impact
• Exposure to innovative mining software solutions and the chance to drive change for customers in multiple geographies

Micromine is seeking an experienced Operations Manager, AMEE (based in Johannesburg), to lead a high performing team of Product Specialists delivering Level 2 support, presales, customer success initiatives and paid services across the region. This is a hands on leadership role that combines operational excellence, commercial acumen and people leadership to ensure outstanding customer outcomes and high quality service delivery. This is your chance to:

• Lead and develop a high performing team of Product Specialists across AMEE
• Ensure customers are well supported and successful in their use of Micromine solutions
• Strengthen solution selling through effective presales and technical leadership
• Oversee the delivery of projects and services on time, on budget and to agreed specifications
• Drive operational excellence while balancing commercial performance and customer outcomes
• Represent Micromine at industry events and key customer engagements

To succeed in this role, you are a confident and commercially astute people leader who thrives in complex, fast paced environments, bringing a strong track record in leading technical teams, delivering enterprise level software solutions and balancing exceptional customer outcomes with sustainable commercial performance. Other requirements are:

• 10+ years' experience in enterprise systems with 5+ years leading software products or teams, supported by a relevant tertiary qualification and project management certification (PMP, PRINCE2 or similar); mining industry experience is highly regarded but not essential
• Strong project delivery capability, including complex, enterprise scale solutions
• Solid understanding of project financials, resource utilisation and margin management
• High calibre negotiation, stakeholder management and communication skills at all levels
• A continuous improvement mindset with a passion for new technologies and service models
• Availability to travel

If you are excited about driving business growth and shaping the future of mining technology, we would love to hear from you. Apply now or visit to learn more.