Operations Coordinator

Remote, South Africa Posted on 17/02/2026

We are a London-based luxury tour company specialising in bespoke private car tours throughout the United Kingdom. Our clients are high-end
international travellers, and our focus is on precision planning, seamless logistics, and exceptional service standards.

We are seeking a highly organised Operations Coordinator to support our Reservations & Operations function. This is a structured administrative role
focused on accuracy, booking execution, and operational preparation once tours are confirmed.

• This is not a sales or itinerary design role.
• The position is process-driven, detail-focused, and operational in nature.
• Contract: Temporary (March - September 2026)
• Extension: Possible, depending on workload
• Hours: Friday to Monday, 09:00-13:00 UK time
• Additional hours may be available during peak season (June-September)
• Fully remote role with structured online training

• Add confirmed tours to shared calendar templates
• Record accurate tour details (client name, dates, driver, start time, notes)
• Purchase attraction tickets via approved suppliers and checklists
• Verify dates, times, guest numbers and ticket types
• Upload confirmations and maintain booking records
• Update itinerary templates and tracking sheets
• Support structured booking workflows

• Draft daily tour timings for review
• Check opening hours and research drive times
• Identify logistical conflicts and add buffer times
• Prepare tour readiness documentation
• Pre-book standard venues where required

This role requires strong attention to detail. You will verify:

• Client name spelling and tour dates
• Start times and locations
• Driver assignments where applicable
• Special requests (dietary, mobility, etc.)
• Ticket details before and after purchase
• Accurate logging of confirmations
• Logical timing structure

We are looking for someone who is:

• Highly organised and detail-oriented
• Computer literate and confident using shared calendars and documents
• Fluent with excellent spoken and written English
• Comfortable following structured checklists and SOPs
• Reliable during agreed UK working hours
• Able to work well under pressure
• Effective both independently and as part of a team
• Comfortable using initiative, as weekend work will be largely unsupervised
• Committed to completing the full contract through September 2026

Travel, hospitality, or luxury service experience is beneficial but not essential.

• Structured onboarding and remote training provided
• Clear workflows and quality control systems
• All work initially reviewed until consistent accuracy is demonstrated