Oncology Service Agent

Dealing with all benefit and claims queries related to Oncology.

• Taking calls and dealing with Oncology queries from Members & Service providers;
• Dealing with queries from franchises, brokers & the public;
• Dealing with all queries through to resolution;
• Admin functions;
• Policy changes to the product;
• Working on Discovery Systems;
• Assisting with escalated queries from brokers and franchises.

• Action oriented
• Business insight
• Cultivates innovation
• Interpersonal savvy
• Nimble learning
• Organizational savvy
• Plans and aligns
• Situational adaptability

The following requirements are essential:

• Matric
• MS Office and PC literate;
• Excellent verbal and written communication skills;
• 12 months or more call centre experience

The following are advantageous:

• Previous CHO Experience
• At least 6 months Discovery Health Call centre experience
• Discovery Health system & product knowledge
• 3 to 6 months consistent on/above par performance in current role.

• Values Driven
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.