Onboarding & Customer Success Manager

.Onboarding & Customer Success Manager page is loaded Onboarding & Customer Success Managerlocations: Johannesburg: Cape Town: Durbantime type: Full timeposted on: Posted Yesterdayjob requisition id: R108497 About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. About the Role The Onboarding & Customer Success Manager ensures clients across the UAE and wider GCC gain maximum value from LexisNexis solutions. The role focuses on delivering a smooth onboarding experience, encouraging product adoption, strengthening client engagement, and supporting long-term satisfaction and retention. You will collaborate with law firms, corporate legal teams, and government entities to help them make full use of our legal technology platforms. Responsibilities Lead the full onboarding journey for new clients to ensure a seamless implementation. Develop clear onboarding plans, including training sessions, product demonstrations, and tailored adoption strategies. Identify potential opportunities and share qualified leads with Account Management teams. Build strong, professional relationships with client stakeholders and users. Support ongoing product adoption through proactive engagement and value-focused conversations. Track account health, usage, and engagement to identify risks early and support retention. Work closely with Sales, Account Management, Product, and Support teams to deliver a cohesive customer experience. Share client insights to help guide product improvements and service enhancements. Support renewal preparation by helping clients understand the value delivered throughout the customer lifecycle. Requirements Proficiency in English (Arabic language skills are welcomed but not required). Experience in Customer Success, Onboarding, Implementation, or Client Relationship Management. Familiarity with SaaS solutions, ideally within legal, compliance, or professional services. Proven ability to support product adoption, customer satisfaction, and retention. Strong presentation and training facilitation skills. Experience with CRM or customer success tools (e.g., Salesforce, Gainsight) is beneficial. Organized, proactive, and comfortable managing client relationships with autonomy. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Medical Aid - Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) - Modern family benefits, including adoption and surrogacy - Study Leave About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . (blob:)0:00 / 3:41RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.