Offshore Desktop Motor Assessor- Australia (Johannesburg)

Offshore Desktop Motor Assessor- (Based in Johannesburg for Australia) page is loaded Offshore Desktop Motor Assessor- (Based in Johannesburg for Australia)locations: Gauteng, Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 22, 2026 (6 days left to apply)job requisition id: JR103776 Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard. Responsibilities Operations Management Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle. Accurate quantification, identification and validation of vehicles. Customer Service Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Consistently provide service in accordance to the pre-agreed service and functional standards. Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and "country trips". Client & Customer Management (External) Help manage clients by carrying out standard activities and providing support to others. Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers. Continuous Improvement Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Conduct workload activities in most efficient and cost-effective manner. Personal Capability Building Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate. Specialise in specialist vehicle knowledge and apply skills to optimise repair cost Education Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous) Experience 5 or more years' experience as an insurance motor assessor (Essential); 5 years' experience past obtaining Trade certificate (Essential); Assessing with Abuntex (Advantageous); Client relationship management experience at short term insurance (Advantageous)Our Work Experience is the combination of everything that's unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in our area.