National Projects Manager (Store Operations)

Listing reference: click_024122

Listing status: Online

Apply by: 13 March 2026

Industry: FMCG & Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

To plan, lead and coordinate execution of store and pharmacy operations projects and initiatives that enhance operational efficiency, improve performance and support the optimisation of the Clicks store estate in line with business priorities and strategic objectives. This role will be based in the Head Office, Cape Town.

• To plan and deliver store operations projects and initiatives that align with business priorities and directly support the optimisation and long term business performance.
• To deliver cost saving and operational efficiency improvements that enhance store performance and elevate the quality of customer and patient care.
• To complete projects and initiatives within approved budgets, timelines, and quality standards.
• To drive consistent delivery of store operations projects by overseeing regional Project Managers and monitoring project performance against budget, compliance, operational standards, and quality metrics.
• To optimise financial, human, and operational resources in order to deliver key store and pharmacy initiatives that enhance operational efficiency and support business objectives.
• To use project management tools and systems to track, monitor, and measure project progress, performance, and risks in order to improve visibility, strengthen governance, and support data driven decision making.
• To provide accurate, standardised, and timely reporting that supports decision making, improves transparency, and drives consistent project execution across stores.
• To enable seamless execution of store operations projects through strong strategic relationships with internal stakeholders, contractors, service providers and regulatory stakeholders.
• To support long term operational excellence by integrating store operations projects with broader business strategies and future store estate requirements.

• Essential: Grade 12, Bachelor's degree in business administration, Project Management or related field. Desirable: Project Management Certification, such as PMP, PRINCE2 Practitioner, AgilePM, or equivalent.
• 8 years experience managing or coordinating projects across multiple sites, regions, or geographies.
• 3-5 years retail experience, with understanding of service delivery, operational challenges and performance drivers.
• 5 years experience leading or supporting projects from initiation to close out, including scheduling, budgeting, risk management, and reporting.
• 3-5 years experience working with service providers and external partners in delivering operational or technical work.
• 3-5 years experience working with operational budgets, cost tracking, financial controls, or cost saving initiatives.

• Strategic thinking.
• Analytical skills.
• Project management.
• Budgeting and cost management.
• Planning.
• Problem solving.
• Performance management.
• Interpersonal Skills.
• Analytical Skills.
• Decision-Making Skills.
• Deciding and Initiating Action.
• Leading and Supervising.
• Adhering to Principles and Values.
• Persuading and Influencing.
• Presenting and Communicating Information.
• Analysing.
• Formulating Strategies and Concepts.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Coping with Pressures and Setbacks.
• Entrepreneurial and Commercial Thinking.