TRAFFIC
Western Cape
Multichannel QA Specialist - Customer Experience
Boomerang Marketing
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading marketing firm in Cape Town is seeking a Quality Assurance Assessor. The ideal candidate will monitor customer interactions and evaluate performance across various channels. They will work with team leads to enhance the customer journey by providing insights and recommendations. Candidates must have at least 2 years of QA experience in a BPO, a clear criminal record, and familiarity with Zendesk. This role promises opportunities for career growth and a supportive work environment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
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Job Overview
Date Posted
03 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.