Multi-Channel Support Specialist

A leading contact centre solution provider in South Africa is looking for a dedicated team member to enhance customer support through effective management of interactions across multiple channels. Ideal candidates should possess at least a year of experience in customer service and contact centres. Successful applicants will also have strong communication and interpersonal skills, alongside proficiency in MS Office and experience with ticketing systems like Freshdesk. The role includes addressing customer inquiries, ensuring satisfactory resolutions, and adhering to service standards.