Mukuru Customer Support Learnership Opportunity 2026

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Invitation from Mukuru to unemployed youth to apply for Customer Support Learnership Opportunity 2026

At Mukuru, we're not just helping people move money, we're helping people grow their careers. Our Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day.

• Johannesburg
• Cape Town

What you'll learn and do

• Assist customers with their queries via calls and digital channels
• Help customers create and manage money transfer orders
• Provide clear and helpful information about Mukuru services
• Build practical skills
• Learn how to use systems like Zendesk for ticketing and support
• Develop strong communication and problem-solving skills
• Gain exposure to contact centre operations
• Identify customer needs and provide the right solutions
• Escalate queries where needed and follow up with customers
• Assist with account creation and on-boarding processes
• Grow your confidence and capability
• Learn how to manage time, multitask, and work under pressure
• Build professional communication skills across different cultures and languages
• Understand compliance basics like FICA and money transfer processes

• Grade 12 (or equivalent)
• Good communication skills in English and one of the following:
• A passion for customer service and helping people
• Basic computer skills

• Any customer service or contact centre exposure (even informal)
• Strong communication and listening skills
• A positive attitude and willingness to learn

• Follow the application portal provided below
• If you do not receive any response after two weeks, please consider your application unsuccessful.
• All staff appointments will be made with due consideration of the company's diversity and inclusion plans

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent.