Motor Claims Service Consultant (JG10)

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Santam's Motor Claims (South Region: Western Cape, Eastern Cape, Northern Cape and Free State) has a position available for a Motor Claims Service Consultant - Abuntex, that will be based in Johannesburg (Hill on Empire).

The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider.

• Manage workload and instructions from system through any communication and or documents.
• Work closely with your team
• Required to check completeness and correctness of documents
• Responsible for all actions to get claim assessment ready and the appointment of the assessor
• Contact client or intermediary telephonically for any identified outstanding information and keep them informed.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment
• Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Underwriters, either by telephone or by email
• Create services on Claims Center system for rental
• Responsible for arranging, manage rental requests, extensions & terminations
• Attend to your Review and daily activities on the Claims Center system

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years' claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage

• Ability to verify and interpret policy and appraisal detail
• Telephonic skills
• Ability to handle conflict and negotiate

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions-including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover-we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career-apply now and be part of a company that's shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.