Motor Assessing Administrator

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it is inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace, and estimating approximate costs and timeframes for required repair.

This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.

• Administration Experience of 1 Year +
• Effective communication skills both verbally and written.
• Basic Excel experience
• Preparing Reports
• Database Maintenance and administration

• Conduct initial repair calculations and assist assessors with calculation finalization, verifying factors such as labour rates, discounts, and adherence to repair panel utilization (e.g., Warrantees, BEE compliance).
• Process all Repair Calculation Requests (RC Requests) received from the Motor Body Repairer (MBR), ensuring documentation is in line with the MBR Service Level Agreement (SLA).
• Accurately process manual repair calculation requests, adhering to standard internal procedures.
• Perform administrative functions related to Audatex, including data entry and preparing calculations for assessor approval.
• Process data related to Change of Repairer requests and Claims Payments.

• Ensure rigorous compliance with all standard operating procedures (SOPs) and internal protocols within the motor assessing team.
• Assist in identifying trends and collecting data that may inform recommendations for continuous process improvement and controls.
• Assist with MBR complaints and queries, ensuring the agreed solution is followed through and documented.
• Ensure all necessary steps are taken to mitigate any risk of customer dissatisfaction during the costing process.
• Maintain comprehensive knowledge of the complete end-to-end process regarding a motor claim and the associated repair process.

• Liaise effectively with repairers, suppliers, and service providers to ensure relevant, accurate, and timely feedback is given where required.
• Ensure all processes are followed when engaging with internal and external stakeholders, consistently acting with fairness, integrity, and professionalism.
• Adhere strictly to agreed turnaround times (TATs) for all administrative and processing tasks to ensure customer satisfaction.
• Ensure that all relevant statistics and reports are updated timeously and with absolute accuracy.
• High level of attention to detail and accuracy is crucial.
• Strong Problem Solving Skills and an analytical thinker with strong conceptual skills.
• Ability to work comfortably and effectively under pressure and deliver on tight deadlines.
• Ability to work independently and as a collaborative part of a team.

Processing transactions and conduct simple calculations

Data collection and analysis

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Plans and aligns - Contributing dependently

Communicates effectively - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Being resilient - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Drives results - Contributing dependently

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.