Morocco Customer Service Customer Support Agent (French Speaking)

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers.

• Contacting potential customers via phone, email, or chat to introduce and explain our products or services.
• Understand customer needs and preferences to recommend tailored solutions.
• Provide accurate information and pricing to close sales and achieve sales targets.
• Maintain detailed records of customer interactions and sales activities.
• Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections.
• Collaborate with other team members to achieve team sales goals.
• Follow up with customers to ensure their satisfaction and build long-term relationships.

• Proven experience in outbound sales, telesales, or cold calling.
• Fully proficient in the required language.
• Strong communication and persuasion skills.
• Comfortable using CRM tools, dialers (like XCally), and sales tracking software.
• Quiet home-office setup with stable internet.
• Self-motivated and target-driven.
• Full-time, on-site
• KPI-driven environment: call volumes, conversion rates, follow-ups.

• Full-time, on-site in Cape Town
• KPI-driven environment: call volumes, conversion rates, follow-ups.

• Previous call center or BPO experience.
• Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus.
• Sales training or certification is advantageous.

• Salary and bonuses based on your performance.
• Learning opportunities.
• Career growth prospects.