TRAFFIC
Not Specified
Mining CES Specialist - Field Performance & Support
Michelin Reifenwerke AG & Co. KGaA
Job Description
CES Specialist - Mining MISSION 
- Capture Usage : Collects on the field performances and usage conditions of products and associated services, in order to improve our offer and identify risks.
- Give advice : Provides Technical Support to Customers, Prescribers and to M&S teams, in order to promote and optimize the Benefits that our Products and Services bring to the Customer, maximize technical added value and reduce risks.
- Market surveillance: Monitors the environment and field performances of our Products & Services vs. Competition, reports Weak- Signals and/or Alerts including "Copycat", implements corrective actions and deploys actions for market interventions.
- Claim Management: Contributes to the resolution of Customer dissatisfactions in the spirit of Customer Centricity and Protection of the Company. If (s)he has the delegation, manages Product Liability matters and minor disputes with tires and associated services under the responsibility of Product Liability Correspondent.
- Field Surveys : Depending on domains, can organize, prospect, negotiate, implement and follow Fleet Surveys on the field, in order to improve the quality of our offer (products and services) and manage residual risks on new technologies or designs.
- Definition, steering and realization of field usage / performance studies (end of life tires exam, usage characterization and performance measurement plans, )
- Synthesis reports for performance measurement studies (MC tires, field survey) and field usage measurements
- Quality of customer claims collection (quality of treatment by the sales forces and coherence of collection with the reality, )
- Alert reports sent to Central teams (Risk Analysis)
- Reports following minor litigation (if delegation and out of AMN)
- Give advice and technical training for sales force
- Give advice and technical training for external customers
- Technical demonstrations during commercial product launch events
- On-the-job training / tutoring for newcomers C.E.S.
About This Role
Career insights for Financial Examiners positions
Salary Benchmark
$84,300/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Critical Thinking
Reading Comprehension
Active Listening
Speaking
Writing
Common Technologies
Microsoft Access
Structured query language SQL
Microsoft PowerPoint
ACL Analytics
Financial transaction analysis software
General Examination System GENESYS
NILS INSource
ODEN Insurance Services State Rules & Regulations
Financial Examiners Insights
Job Outlook
This career will grow rapidly in the next few years.
Similar Opportunities
Mechanical Technician: Data-Driven Support & Quality Delivery
Gauteng
View Job
Analytical Chemist - Advanced Materials & QC Solutions
Western Cape
View Job
Technical / IT Sales
Gauteng
View Job
Industrial Electrician & Instrumentation Journeyman
KwaZulu-Natal
View Job
Millwright Artisan: FMCG Plant Maintenance & PLCs
Gauteng
View Job
Electrical Maintenance Technician - Plant Fault-Finding
Eastern Cape
View Job
Injection Moulding Set-up & Process Lead
Eastern Cape
View Job
Senior Solar & BESS Project Engineer
Not Specified
View Job
Production Manager
Western Cape
View Job
Civil Engineering Technician / Draughtsman
Not Specified
View Job