Marketing & Customer Service Co-ordinator

Cape Town (Kraaifontein): My client, well established company in the FMCG sector, is seeking a Marketing & Customer Service Coordinator to join their dynamic team. This role is ideal for a proactive and detail oriented individual eager to grow within a fast paced FMCG environment.

Deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.

• Managing customer queries via phone, email, social media, and in store support; resolving complaints professionally and escalating when necessary.
• Processing orders, returns, and exchanges accurately.
• Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery.
• Providing product information and assisting customers with recommendations.
• Monitoring and responding to social media and online reviews.
• Tracking customer interactions and maintaining accurate records.
• Supporting promotions, launches, and customer campaigns.
• Assisting with ecommerce queries and online order support.
• Identifying opportunities to improve the overall customer experience.
• General administrative duties and ad hoc support.

• Minimum 2 years' experience in a customer service role.
• Proficient in MS Office and digital communication platforms.
• Experience in a retail or ecommerce environment advantageous.
• Strong communication and interpersonal skills.
• Ability to remain calm and solution focused under pressure.
• High attention to detail and strong organisational skills.
• Reliable, proactive, and customer centric mindset.
• Interest in cooking and baking advantageous.
• Driver's licence and own transport advantageous.
• Proficient in English and Afrikaans (read, speak, and write).