Manager - Service Operations - Queenstown Airport

Lead premium hospitality. Elevate the lounge experience.

• Lead a flagship lounge operation in one of New Zealand's most iconic destinations.
• Own the end to end operation - from people leadership and service excellence to commercial performance.
• Grow your leadership career with Compass Group NZ within a premium aviation and hospitality environment.

As Manager - Service Operations, you will be responsible for organising and managing lounge operations in line with Compass Group and Air New Zealand standards. You'll ensure the contract is fully compliant, delivers exceptional guest experiences, and operates commercially in line with growth and retention targets - while leading and developing a high performing team.

• Lead and manage daily lounge operations, ensuring services are delivered in line with contract requirements and brand standards.
• Build and maintain strong client relationships, taking ownership of service delivery, issue resolution, and contract retention.
• Drive financial performance through effective budgeting, cost control, stock management and revenue opportunities.
• Lead, coach, and develop teams through recruitment, performance management, training and engagement initiatives.
• Champion health, safety, food safety and environmental standards, ensuring a safe, compliant, and premium lounge environment.

• Proven experience in a service operations or hospitality management role, ideally within premium, aviation or contract environments.
• Strong commercial acumen with experience managing budgets, costs and operational performance.
• A confident and people focused leader with a track record of building engaged, high performing teams.
• Sound knowledge of Health & Safety, food safety and workplace compliance requirements.
• Tech savvy, organised and solutions focused, with the ability to manage systems, reporting and multiple priorities.

• Successful applicants will be required to pass pre employment checks.
• Applicants must have NZ residency or a valid NZ work visa.

• Competitive salary package plus bonuses and comprehensive benefits, including a company vehicle.
• Career development and progression within the global Compass Group network.
• A supportive, collaborative work environment with flexible working options.
• Exclusive discounts on medical insurance, banking services, hotels and more.
• Access to Employee Assistance Programmes to support wellbeing.

For recruitment queries, please contact the Compass Group Recruitment Team at