Manager: B2B Sales

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, islooking for a results-driven Call Centre Manager to be responsible for leading, directing and driving both inboundand outbound B2B sales teams to achieve their overall sales objectives. This role requires strong leadership,process optimization, and a customer-focused mindset to ensure operational efficiency of the B2B Call Centre

• Develop and implement sales strategies to achieve revenue and conversion targets.
• Monitor targets such as conversion rates, leads quality, pipeline activity and agent, team lead and
  supervisor performance.
• Set daily, weekly, monthly sales targets and ensure they are consistently met.
• Oversee call quality, customer interactions, and service levels to ensure consistent excellence.
• Analyse market trends, customer needs and competitor activity.
• Lead, motivate and mentor sales agents, team leads and supervisors.
• Conduct regular coaching sessions to supervisors and team leads.
• Support in recruiting, training and on boarding of new sales staff.
• Implement strategies to improve staff retention and reduce turnover.
• Provide detailed performance reports to senior management with actionable insights.
• Implement improvement plans for underperforming teams and agents.
• Resolve escalated customer or agent queries and ensure timely resolution.
• Effective management of staff related issues, including performance management and disciplinary
  procedures.
• Collaborate with training, operations, and product teams to align call centre operations with business
  objectives.
• Ensure compliance with company policies and procedures
• National Senior Certificate / Grade 12.
• Degree or Advanced Diploma or 10 years' relevant sales/call centre experience.
• 7 years call centre sales experience, with at least 5 years in a leadership/management role, preferably
  within a B2B call centre environment.
• Strong leadership, coaching and motivational skills.
• Excellent communication, conflict resolution and interpersonal skills.
• Good understanding of sales processes, call centre metrics and CRM systems.
• Strong analytical and reporting skills.
• Ability to work under pressure in a fast-paced target driven environment.

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