Major Incident Manager

Major Incident Manager page is loaded Major Incident Managerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 1, 2026 (5 days left to apply)job requisition id: R46894# Job Description Hello Future Major Incident Manager Welcome to FNB, the home of the . We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. To drive and embed best practice processes, tools, and frameworks within the FirstRand group to provide seamless customer experience (Internal/External perspective). To act as a single point of contact for all parties involved during a major incident/s as well as ensure that the major incident responses, communication, escalation, resolution, and post-incident review is concluded in an effective, efficient, and professional manner. Are you someone who can do: Lead the major incident life cycle and ensuring it is handled in accordance with Group Major Incident procedure. Ensure the levels of Major Incident classification and prioritization are understood and applied. Ensure Major Incidents are assigned to the correct support groups to ensure resolution is applied with in SLA. Post incident reporting as well as monthly executive reporting to the FirstRand Group Stakeholders. Ensure Major Incident records to be completed accurately within the ITSM tool. Enforce SLA's developed to contract quality and deliver for inclusion of the group service levels. Technical or first line troubleshooting where applicable. Analysing historical data to identify and eliminate potential incidents before they occur or during a major incident. Identify underlying causes of incidents and preventing recurrences. Ensure Vendor management and remediation is directed where appropriate. Communicate all Major Incident to the FirstRand Group stakeholders in accordance to documented SLA's. Understand the Problem and Change management processes to ensure root cause remediation on major incidents. Drive validation processes by obtaining sign-off from technical service and senior management to deliver incident resolution. Involvement in high-risk changes to facilitate quick resolution during implementation. Present incidents in senior stakeholder forums as well as detailed outcomes actions and resolutions. Audit/Risk reviews - ensure all audit and risk requirements are in accordance with group standard. Develop and review the major incident management process and policy for major incident across group, including definition of incidents, classification and prioritisation and aligning standard target resolution times. Ensure business and stakeholder relationships is maintained. You'll benefit from our changeable benefits like: Inspiring work environment Work that is challenging Space to make a difference. Opportunities to innovate. Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes) Resources to help you with your professional development. Generous leave policy Preferential employee banking rates When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online. As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA. Important Closing Date Note # Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 01/04/26All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .