Lodge Anchor/FOH assistant manager

A Beautiful private Game Reserve in the Waterberg region, is looking for an experienced Logde Anchor/ Front of House assistant Manager.

THE Lodge Anchor or Assistant Front of House (FOH) Manager serves as a vital link between management, staff, and guests, ensuring high service standards in luxury lodge or safari environments. This role often doubles as a Duty Manager or Assistant Lodge Manager during senior management leave cycle.

• Guest Liaison: Acts as the primary point of contact for guests from arrival to departure, handling check ins/outs, hosting meals, and personalizing guest itineraries.
• Operational Oversight: Coordinates daily activities across departments, including housekeeping, guiding, and food and beverage (F&B) service.
• Section Management: Oversees the presentation and cleanliness of guest areas, rooms, and public spaces to maintain luxury standards.
• F&B Support: Leads or supports the F&B team, often involving wine service, bar stock management, and dining room setup.
• Administrative Duties: Manages guest billing, reservations support, stock control, and daily operational reporting.
• Staff Leadership: Mentors and supervises junior staff, assists with duty rosters, and ensures inter departmental communication.

• Matric/Grade 12 is essential.
• A Diploma or Degree in Hospitality Management or Tourism is highly preferred.
• Technical Skills:
  • Proficiency in Property Management Systems (PMS) such as NightsBridge, Semper, or Opera.
  • Basic financial acumen for handling petty cash and stock inventory.
• Certifications:
  • A valid driver's license is almost always required for remote properties.
  • First Aid or Health & Safety certification is advantageous.

Live in plus Salary - R12000 - R15000 DOE