TRAFFIC
Western Cape
Lead Call Center Trainer & Performance Coach
Lead Capital Group
South African Rand . ZAR 50,000 - 200,000
Job Description
A leading call center company in Cape Town is seeking a Call Centre Trainer to develop and deliver training programs for new agents. The role requires a strong background in call center operations and excellent communication skills. The ideal candidate will conduct performance evaluations, create training materials, and work closely with management to ensure high operational standards. This position offers the opportunity to enhance agent performance in a dynamic environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
Western Cape, South Africa