Key Accounts Manager - Cape Town

Execute activities to retain customers and grow the business in alignment with the overall business strategy.

1. Reactive Interventions

Actions should focus on reducing reactive interventions.

Responsibilities include:

• Implementing appropriate problem-solving and damage-control actions to satisfy the customer.
• Ensuring all actions are accurate and timeous according to customer expectations.
• Consistently following up and closing the loop with clients.

2. Proactive Interventions

Actions should focus on increasing proactive engagement.

Responsibilities include:

• Proactively engaging with clients to maintain customer loyalty and promote our brand.
• Implementing creative and innovative customer engagement strategies while controlling costs.
• Ensuring actions are tailored to individual clients to increase their value and impact.

3. Client Management & Relationship Development

• Proactively negotiate rate increases with clients when applicable.
• Conduct monthly KPI meetings with customers to review both:
  • our performance
  • The client's performance
  • Any operational issues.
• Maintain full awareness and support of:
  • Monthly sales targets
  • Quarterly sales targets
  • Annual sales targets
• Plan, direct, and coordinate customer identification and sales activities to achieve individual sales targets.

5. Product & Service Knowledge

Maintain a comprehensive and current understanding of our services and operations in order to:

• Meet or exceed customer needs and expectations during the sales process.
• Prepare professional and accurate proposals that:
  • Promote our brand
  • Facilitate the sales process.

7. Negotiation

• Negotiate pricing structures to the benefit of both:
  • The customer
  • The company.

8. Business Analysis & Decision Support

Accurate interpretation of account data to:

• Identify underlying challenges
• Find appropriate solutions
• Identify priority areas
• Form the basis for sound business decisions

9. Administration & Reporting

• Ensure all sales and retention administration and records are current and accurate.
• Provide timeous and accurate input for Sales and Retention reports.
• Provide monthly minutes of meetings held with customers to the Sales and Retention Manager and other relevant stakeholders.

Requirements

• Grade 12 / Matric
• Exceptional verbal and written communication
• Strong interpersonal skills
• Ability to multitask
• Minimum 2 years experience in Key Accounts Management
• Ability to work within a team and take responsibility