Junior Field Operations Manager

Are you an experienced network leader who thrives on accountability, operational excellence and delivering results in the field? Join our Networks team as a Junior Field Operations Manager in Vredendal, where you'll lead field operations teams to ensure high-quality infrastructure deployment, customer installations and ongoing network performance.

This role is ideal for a technically strong and commercially aware leader who can translate tactical goals into operational execution, build multi-skilled teams and take ownership of network performance from POP to customer premises.

• Take full responsibility for the physical network infrastructure within your assigned area, from POP to customer internal networks
• Ensure correct deployment, health, maintenance and expansion of fibre and wireless infrastructure
• Oversee installations and field support activities at customer premises
• Manage contractors where applicable, ensuring execution aligns with Herotel standards
• Convert business and tactical goals into structured monthly operational plans
• Participate in Level 2 Value Chain MOS collaboration to resolve flow challenges
• Develop and execute daily standardised operational plans
• Ensure all required resources, tools, vehicles and safety measures are available
• Measure execution performance via KPIs (SQSCT) and quality control protocols
• Report on performance metrics, statistics and operational outcomes
• Coach and develop technicians to become multi-skilled across fibre, wireless and customer premises work
• Facilitate Level 1 MOS meetings and resolve operational triggers
• Receive coaching from Senior FOM and align with Network & Commercial Managers
• Uphold partnership agreements with customer and supplier teams
• Drive operational excellence, safety compliance and quality standards across your team
• Ensure alignment with other regions and functions

• Grade 12 qualification
• Minimum 5 years' experience in a telecommunications technical environment
• Minimum 4 years' experience within Herotel
• Deep understanding of Herotel's infrastructure and operational standards
• Strong leadership and people management skills
• Ability to translate tactical goals into structured operational plans
• Strong analytical thinking and data-driven decision-making skills
• Ability to manage stress, conflict and high-pressure situations
• Excellent verbal and written communication skills
• Strong organisational and planning capability
• Results-driven mindset with strong accountability
• Ability to coach and transfer knowledge effectively
• Valid driver's licence with travel required
• Bachelor's Degree or Diploma in a relevant field advantageous

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
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