Italian Speaking Customer Service Representatives (BPO Call Center)

Cape Town, South Africa, ZA

Job Description:

• Handle inbound and/or outbound customer calls
• Assist customers timeously and in a polite and friendly manner
• Provide accurate information about products and services
• Resolve customer concerns with professionalism and empathy
• Document interactions clearly in the system
• Meet quality and performance targets

• Fluency in Italian (spoken and written)
• Good command of English (for internal communication)
• Strong communication and active listening skills
• Customer-focused mindset with problem-solving ability
• Basic computer skills and ability to multitask
• Previous call center or customer service experience is a plus (not required)

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.

and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!