IT/Software Operations Manager Mining Johannesburg

You will report to the Global Operations Manager and be based at our Johannesburg office in South Africa. As an Operations Manager, within the Geoscience Portfolio, you will be responsible for the oversight of the end-to-end customer journey for all assigned products and their customers in the geographic region. This includes, but not limited to, leading a cross-functional team that is structured to facilitate the customer journey, as well as being accountable for all associated product revenue generated (and its activities) in the region. This position is the key point of contact for the Geoscience Portfolio within a region, covering management and execution (the "in and on").

• Must have operational leadership experience in enterprise software

• Must have experience in commercial team leadership

• Must have demonstrated experience in leading cross-functional technology focused teams

• Must have demonstrated ability to meet financial targets and illustrate commercial awareness in external business and internal team decisions

• Experience in the mineral resources industry is desirable

• Preferred qualifications in Commerce, Business and/or Geoscience Capabilities (skills)

The position activities are summarized below. In keeping with our company values, employees are expected to be flexible enough to assist in tasks outside of those listed, if required by the company.

• Defining and managing annual budgets and revenue forecasts for the assigned products
• Monthly and quarterly reporting of regional results to the Global Operations Manager
• Oversight of the accounts for the region; accruals, WIP, Collections / AR, invoicing
• Oversight of the commercial pipeline generation and management for assigned products
• Development of regional event plans, including delivery of customer training and attendance of external events
• Work with other teams to deliver on service and training opportunities
• Industry Event participation
• Oversight of key regional strategic customer accounts
• New business contract management
• Management and oversight for all members of the team in the allocated region
• Ensuring cultural alignment
• Collaborate across regions with relevant counterparts and peers
• Develop and maintain a thorough understanding of acQuire's philosophy, value proposition, and product offerings.

• Flexible hybrid work model (3 days in office / 2 days remote)
• Employee Assistance Program (EAP)
• Dedicated training levy and training leave to support ongoing professional development
• Specialised leave for community engagement and volunteer work
• Commuter benefits designed to incentivise sustainable and green transport options
• Participation in acQuire's Social Club events and functions
• Opportunities to grow with our ever-expanding global footprint across APAC, EMEA, and NAM

acQuire provides strategic software solutions so when the right information is available to the right people, they can make business decisions with confidence.

We work with the world's leading organisations to tackle increasingly complex data challenges impacting Environmental, Social and Governance (ESG), as it relates to the earth's resources, the natural environment, and their communities.

Founded in 1996, acQuire originated in Perth, Western Australia, and since 2018 has been a part of Constellation Software, Inc via its operating group, Vela Software. acQuire currently has six offices around the globe, with customer support centres operating in each major time zone.

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