IT Engineer

Morrow is redefining preventative healthcare by integrating precision medicine, digital tools, and lifestyle interventions into a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities. We believe in Trust, Connection, Empowerment, and Impact. These values drive every action we take. At Morrow, we are guided by two sets of commitments:

• Our Operating Principles - how we work and hold ourselves accountable as a team: Mindful. Ownership. Rhythm. Winning Together.
• Our Brand Promises - what we bring to our clients and the lens for everything we create: Connection. Impact. Trust. Empowerment. (CITE)

This is not just medicine. It is a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.

Title: IT Engineer

Location: Morrow Flagship, Singapore

Reports To: Head, Cybersecurity & IT

We are looking for a reliable and enthusiastic IT Engineer to provide day-to-day end-user support across hardware, software, and network systems. You will play a key role in onboarding, first-level troubleshooting, and helping to ensure an efficient and secure IT environment.

• Provide frontline technical assistance to employees for devices, software, and peripherals
• Assist in the setup and deployment of new equipment (PCs/laptops, monitors, printers, phones)
• Troubleshoot basic issues related to connectivity, system settings, or standard software
• Handle support ticket logging, tracking, and resolution/escalation as needed
• Assist with IT inventory management, user onboarding/offboarding, and password resets
• Follow documentation and internal support guidelines to ensure consistency

• 2+ years in a helpdesk or technical support role
• Basic understanding of Windows and macOS environments
• Familiarity with Microsoft 365, user support tools, remote desktop solutions, VOIP/SIP systems, and basic network support.
• Exposure to firewall and network configuration is a plus
• Prior experience working in ISO 27001 certified and/or SOC 2 compliant environments preferred
• Good communication and customer service skills
• Strong willingness to learn, document, and contribute to a security-conscious culture