IOD Administrator

Vacancy exists for an IOD Administrator reporting to the Finance and Administration Manager, Mandy Ruthanum. The incumbent will be responsible for scanning IOD documents to the IOD department at head office. The candidate will contribute to the effective functioning of this position and ensure quality care to all customers.

Function & Administration Facility: Life Hilton Private Hospital

• Auditing of IOD documents before scanning to head office
• Ensure correct documentation and accounts submitted to IOD department at head office
• Ensure follow up with doctors and COID offices
• Resolving queries within specified turnaround times
• Maintain good working relationships with internal and external customers
• Ensure compliance to agreed standards and procedures in the auditing and submission of IOD claims to head office
• Reporting to credit manager on performance weekly
• Ensure set targets and benchmarks are met
• Collect COID (WCA) debt in accordance with Group targets and measurements
• Knowledge and application of fixed fee, fee for service and COID tariffs
• Minimize bad debt write offs by proactively managing debtor ageing
• Ensure ageing is managed in accordance with Life Healthcare protocols, targets and objectives
• Proactively manage all injury on duty accounts
• Manage risk of claims being rejected due to incorrect documentation
• Credit control over private patients
• Compliance with working procedures and quality requirements
• Contribute positively to the credit control team
• Eliminate bad debt through adherence to group protocol
• Liaise directly with government departments regarding government debt

• Grade 12
• Tertiary qualification is an advantage
• 5 years administration in a medical or safety environment
• 3-5 years managing a substantial debtor's book
• Strong interpersonal skills
• Detail oriented
• Ability to meet tight deadlines and have strong analytical and problem solving skills
• Teamwork
• Influencing and organizational commitment

• Problem solving, analysis and judgment
• Resilience
• Verbal and written communication
• Drive and energy
• Excellence orientation
• Ethical behavior
• Building relationships
• Customer responsiveness
• Organizational awareness

Email:

Closing date: Tuesday, February 24, 2026

Internal applicants - before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.