International Customer Service BAE (HC)

Cape Town, South Africa Posted on 25/03/2026

The International Customer Service BAE is responsible for delivering high-quality customer service through inbound calls, emails, and digital chat channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with the campaigns values and service standards.

Key Responsibilities:

• Handle inbound interactions in a professional and friendly manner
• Resolve customer enquiries, complaints, and requests efficiently and accurately
• Follow campaign, client, and internal procedures at all times
• Meet individual and team performance targets, including quality, productivity, and attendance
• Accurately capture and update customer information on CRM systems
• Escalate complex or unresolved issues according to agreed processes
• Maintain a high standard of customer care and brand representation
• Participate in training, coaching sessions, and team meetings
• Adhere to compliance, data protection, and confidentiality requirements
  

• 2 - 3 years BPO experience (Essential)
  
• Medical experience (Advantageous)
  
• History of dealing with vulnerable customers (Essential)
  
• Chat experience (Critical)
  
• Strong verbal and written communication skills
  
• Ability to handle difficult conversations with professionalism
  
• Basic computer literacy and ability to learn new systems quickly