Internal Arbitrator - 12 month FTC(CPT)

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INTERNAL ARBITRATOR - 12 month Fixed Term Contract

Santam presents an exciting opportunity for an individual to join our team in the role of Internal Arbitrator based in Cape Town, Western Cape. This person will be responsible for the management of escalated Santam Limited complaints.

The successful candidate will demonstrate ethical behaviour, transparency, fairness and apply TCF (Treating Customers Fairly) principles in making decisions impartially and objectively.

• Adjudication of short-term insurance disputes between Santam and policyholders or authorised representative of the policyholder in the most amicable way, ensuring a high quality disputes resolution.
• Recommend the acceptance or rejection of claims taking all aspects pertaining to service, policy contracts into account, including law, fairness and equitable considerations.
• Provide support to policyholders and senior management ensuring the interests of all parties concerned.
• Advise Santam on the best option in dispute resolution taking Treating Customers Fairly and any other legislative requirements into account.
• Manage an average of approximately 35 cases per month with a turnaround of 5 days for decisions, inclusive of date of refferal.

• Minimum LLB or Bachelor of Laws.
• Master's of Laws degree or Master of Dispute Resolution advantageous.
• Minimum 10 years' experience in court litigation and various forms of legal disputes adjudication such as mediations and arbitrations.
• Senior Counsel or retired judge/magistrate
• Draft written opinions and decisions.
• Ability to build strong stakeholder relationships.
• Proven business acumen.
• The ability to communicate effectively across all levels of management
• Experience in drafting and reviewing policy contracts in relation to its application and administration.
• Understanding of technical and operational business requirements.
• Must have knowledge of principles of legal interpretation.
• Insurance process and product knowledge advantageous.
• Uncompromising personal ethical standards.

• Coaching and Mentoring
• Sound business acumen
• Analytical and problem-solving skills
• Time Management Skills
• Planning and execution skills
• Ability to work under pressure
• Teamwork Skills
• Excellent Communication skills (written and verbal)
• Ability to produce creative solutions
• Ability to extract relevant and important info from facts presented
• Computer Literate (MS Office Package)
• Client focus
• Drives results
• Flexibility and adaptability

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.