Insurance QA Consultant - Coaching & Process Excellence

A leading insurance company is seeking a Quality Assurance Consultant to join the team in Cape Town or Johannesburg. The successful candidate will monitor and analyze agent-customer interactions, ensuring adherence to policies while supporting operations through evaluations and coaching. A matric and short-term insurance qualification is essential, along with 3-5 years' experience in short-term insurance and good computer literacy. This role involves conducting audits and providing valuable feedback for continuous improvement.