TRAFFIC
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Insurance Customer Care Specialist - Retain & Resolve
Teleperformance
Job Description
A global customer experience leader in South Africa is looking for a motivated customer service agent to provide exceptional support and ensure customer satisfaction. The ideal candidate will have excellent communication skills and a minimum of 6-12 months experience in a BPO environment. Responsibilities include responding to customer inquiries, addressing concerns, and striving for first call resolution. This is a dynamic role that values customer loyalty and requires a strong focus on service excellence.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.