TRAFFIC
Gauteng
Inbound Customer Service Team Lead
Fidelity Services Group
Job Description
A leading financial services company in South Africa seeks a Customer Contact Centre Supervisor to manage a level 1 inbound team. The role requires overseeing customer interactions, ensuring high service levels, and managing team performance. Preferred candidates will have supervisory experience in customer service and proficiency in MS Office. This position offers growth opportunities within a dynamic environment, focusing on enhancing client communications and service quality.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365