Inbound Customer Experience Specialist

A customer service outsourcing company is seeking an enthusiastic Inbound Customer Service Agent based in Johannesburg, South Africa. You will be the first point of contact for UK clients, responsible for addressing customer inquiries and ensuring satisfaction. The role requires excellent communication skills and experience in customer service. Responsibilities include managing calls, providing product information, and collaborating with team members. An ideal candidate is detail-oriented, has strong problem-solving skills, and is passionate about customer service.