Inbound Collections Specialist - FDCPA Aware

A global client services provider in KwaZulu-Natal is seeking an Inbound Collections Clerk to manage calls related to overdue mortgage accounts for U.S. clients. The ideal candidate must possess at least 1 year of U.S. collections experience, a strong understanding of FDCPA, and excellent communication skills. This role requires a proactive mindset, ability to handle difficult conversations, and commitment to compliance with industry regulations. Join our team and contribute to delivering exceptional customer service.