Human Resources Generalist

Bringing smiles is what we do at TTEC for you and the customer. As a Human Capital Generalist working on site in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also , an award winning employment experience and company culture.

"Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in South Africa says it all!"

Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues. You'll report to the HR Manager. You'll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

• Use the Human Capital database including collecting data from employees and record management.
• Support benefit enrollment and assist with employment-related documents.
• Maintain and archive personnel files.
• Prepare reports for payroll and support payroll preparation.
• Support the onboarding process.
• Arrange health and safety training, medical checks and ensure all required documents are in place.
• Support the recruiting team.

• Technical expertise and understanding to implement compliance with all local human resource laws and regulations.
• Communication styles and approaches to different employees and management styles.
• Open, honest, and empathetic manner when working with people.
• Desire to follow procedures.
• Support team members with their questions.
• Working knowledge of database applications.
• Trusted advisor to team members in challenging situations.

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.