Housekeeping Manager

Stellenbosch - Helderberg Wine Route

My client, an esteemed Guest Lodge in the heart of the Cape Winelands, is seeking a senior Housekeeping Manager with an established track record in luxury hospitality, strong people management capability, and the confidence to lead a high performing Housekeeping operation.

This role requires a hands on leader who is comfortable operating within a high expectation, detail driven environment.

To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back of house facilities, in line with hotel policies and procedures.

• Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters.
• Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene and conduct.
• Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests and special requirements.
• Plan and allocate daily duties, room lists, cleaning schedules and checklists.
• Conduct regular inspections of guest rooms, public areas, laundry and recreational areas to ensure standards are met.
• Ensure maintenance issues are identified, reported and resolved prior to rooms being released to Front Desk.
• Maintain consistently high standards of cleanliness, presentation and guest service.
• Oversee guest and hotel laundry services in line with hotel standards.
• Ensure full compliance with health, safety and hygiene regulations.
• Develop, implement and maintain housekeeping and preventative maintenance checklists.
• Conduct daily briefings, training and performance management sessions as required.
• Manage staff performance, discipline and development where necessary.
• Develop and update housekeeping procedures, standards and operating processes.
• Compile weekly staff rosters in line with occupancy levels and operational needs.
• Control housekeeping stock, place orders, conduct regular stock takes and minimise wastage.
• Ensure storerooms, stoeps and courtyards are clean, organised and well maintained at all times.

• Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment.
• Strong leadership and people management skills.
• Exceptional attention to detail and quality standards.
• Good organisational and communication skills.
• Knowledge of health, safety and hygiene legislation.
• Ability to work shifts, weekends and public holidays.