TRAFFIC Western Cape

HOUSEKEEPING MANAGER - FRANSCHHOEK - WESTERN CAPE

Tych Business Solutions
South African Rand . ZAR 200,000 - 300,000

Job Description

Main Responsibilities:
  • Daily checks on public areas, rooms and all guest facilities to uphold the highest standard of experience for our guests and enforcing the standards of cleanliness.
  • Implement and maintain high standards of cleanliness, hygiene, and safety across all areas.
  • Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
  • Implement and monitor processes to ensure that Housekeeping employees work in a manner that limits the risk of damage to buildings, furniture, and equipment.
  • Ensure all housekeeping related guest requests and concerns are addressed promptly and effectively.
  • Prepare weekly work schedules for the Housekeeping department based on the weekly forecast and allocate tasks to staff accordingly.
  • Work with Department Leaders to implement practices that support the continuous development of team leaders and employees.
  • Provide timely feedback and conduct probationary and performance reviews for the hotel team according to required standards.
  • Enforce discipline where necessary according to the Code of Conduct.
  • Provide direction, oversight, and guidance to the Housekeeping Team, ensuring they are motivated and aligned with the hotel's standards.
  • Prepare and propose the annual Housekeeping budget to Hotel Manager.
  • Manage department attendance and leave balances to control staffing costs.
  • Coordinate with procurement teams to source high-quality cleaning materials, linens, and guest amenities.
  • Provide regular training for housekeeping staff to enhance service delivery, efficiency, and guest interaction.
Experience and Skills:
  • Minimum of 5 years of experience in a similar position within a 5 star luxury property
  • Impeccable communication skills both written and verbal
  • Must be computer literate
  • Leadership experience
  • Strong training skills and experience
  • Effective rostering abilities
  • Knowledgeable with the controlling of expenses and inventories
  • Ability to remain calm and professional under pressure
Inherent Requirements:
  • Diploma in Hospitality Management
  • Valid driver's license
  • High level of physical endurance

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