Housekeeper

The Housekeeper (Bathroom and Pause Areas) is responsible for ensuring the smooth running and effective delivery of cleaning services for all bathrooms, passageways, and pause areas within the building. Ad-hoc cleaning duties may also be required as operational needs arise.

• Refill paper towels, toilet paper, and hand soap dispensers.
• Disinfect toilets, urinals, and sanitary bins.
• Clean mirrors, glass surfaces, and window ledges.
• Disinfect all bathroom touchpoints including door handles, locks, taps, and towel dispensers.
• Wipe and disinfect tiles, basins, and countertops.
• Sweep and mop all bathroom floors regularly throughout the day.
• Remove litter and ensure bins are emptied and sanitised.
• Conduct hourly checks to maintain continuous cleanliness standards.
• Perform scheduled weekly deep cleaning of all bathroom areas.
• Report any maintenance issues, leaks, or damages immediately to the Team Leader.
• Ensure adequate stock levels are maintained and flagged when low.
• Maintain hygiene compliance at all times in line with health and safety standards.

• Sweep and mop all passageways daily.
• Vacuum carpets and mats where applicable.
• Wipe down handrails, doors, and touchpoints.
• Remove litter and maintain cleanliness throughout the day.

• Wipe down tables, counters, and chairs.
• Empty garbage bins and replace garbage bags.
• Clean sinks and pause area appliances where applicable.
• Refill hand soap and paper towel dispensers.
• Maintain cleanliness throughout the day.

• Maintain and uphold health and safety standards at all times.
• Report all hazards immediately.
• Actively contribute to a positive safety culture.
• Target zero Lost Time Injuries (LTIs) and minimal incidents.

• Measure and use cleaning chemicals correctly and safely.
• Maintain accurate chemical usage records for the Team Leader.

• Upkeep and service housekeeping equipment.
• Report breakages and required replacements to the Team Leader promptly.

• Provide daily stock usage reports.
• Submit weekly stock takes to the Team Leader.

• Assist with event set up, e.g. packing, carrying of equipment, etc.

• Maintain good time and attendance.
• Demonstrate strong work ethics and a reliable, professional attitude.

• Matric / NQF 4
• Driver's Licence will be an advantage

• 6 - 12 months office cleaning related experience.
• 6 - 12 months hostess or events related experience.

• Proven track record of cleaning and sanitising washrooms, showers, fixtures, and furniture.
• Ability to operate cleaning equipment properly and safely.
• Knowledge of restocking consumable supplies.
• Knowledge of meeting room set up procedures.
• Understanding of Covid-19 protocols and associated cleaning standards.

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyses information skillfully.
• Customer Service: Handles difficult or emotional situations with professionalism and empathy; responds promptly to requests and actively works to improve service delivery.
• Interpersonal Skills: Resolves conflict constructively without blame, respects confidentiality, listens attentively, and maintains emotional control in all interactions.
• Verbal and Written Communication: Communicates clearly and effectively in all situations; able to read, interpret, and respond to written information.
• Teamwork: Demonstrates openness to different perspectives, welcomes feedback, and collaborates positively to achieve team goals.
• Quality Management: Maintains high standards of accuracy and attention to detail; identifies opportunities for improvement and ensures consistency in delivering work outcomes.
• Reliability: Demonstrates good work ethics, punctuality, and a professional attitude at all times.

• Computer literate.
• Fluent in English (verbal and written).
• Clear and effective verbal and written communication.
• Strong interpersonal and teamwork skills.